Privacy Policy

This Privacy Policy informs you of how Guidethrough Pty. Ltd. (“us”, “we”, or “our”) collects and uses the personal information you provide on our Website, www.guidethrough.com, or Service, app.guidethrough.com.
Please read the following to learn more about our Privacy Policy. By visiting or using the Website or Service in any manner, you acknowledge that you accept the policies described in this Privacy Policy and you hereby consent that we may collect, use, and share your information in the following ways.
This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not directly employ or manage.

Information Collection And Use

We gather various types of Personal Information from our users and we may use this Personal Information to personalize and improve the Services, to allow our users to set up a user account and profile, to contact users, to fulfill your requests for the Services, to provide technical support for the Services, to analyze how users utilize the Website, and as otherwise described in this Privacy Policy.

Information You Provide to Us

We collect the following types of information:
a) Your Personal Information:
We receive and store any information you provide to us. For example, we collect Personal Information such as your name, email address, and browser metadata. You can choose not to provide us with certain information, but then you may not be able to register with us, receive technical support from us or use the Service.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address or other information (“Personal Information”).

b) Your Customers’ Personal Information:
If you use the Service to support your customers in using your websites or web applications, in order to provide you with the Services, if you deploy certain software code provided by us on your website or within your web application, we may also receive and store any information you choose to provide us with respect to your customers (“End User Customers”).
The End User Customer information we receive and store will consist of any information you choose to provide us. We do not collect any End User Customer-entered form field text from your websites or from your web applications.

Log Data

We may collect information that your browser sends whenever you or your End User Customers visit or use our Service (“Log Data”). This Log Data may include information such as IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services (such as Google Analytics) that collect, monitor and analyze this type of information in order to increase our Service’s functionality – subject to their own privacy policies. By notifying us in writing, you may also choose to opt-out of our use of third party analytical services for your Account described in this clause.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Third Parties

We may employ third party service provider companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. By notifying us in writing, you may choose to opt-out of the third party analytical services described above however the balance of the Service-related services (Amazon Web Services for example) are essential to the provision by us of the Service.

If you become a paying customer for the Service, and choose to pay by credit card, we use the services of a credit card processing company – Stripe – to bill such payments for subscription fees. The credit card processing company does not retain, share or store this personally identifiable information other than for providing these services and is bound by strict agreements limiting the use of such information.

How We Use Information

We use the information we collect from you to deliver the Service to you and continuously improve your user experience. We do not share any Personal Information with outside parties without your permission, and you retain all rights to your content. We will also not use your content in our databases to compete with you, to advertise or market to your End User Customers, or to contact your End User Customers for any other means of profit.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, to provide technical or other support and other information that may be of interest to you. You may opt out of receiving these communications from us by following the unsubscribe link or instructions provided in any email we send.

We never use or share the Personal Information provided to us by you in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses, except under the following circumstances:
If it becomes necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Service, or as otherwise required by law; or
If we are acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

Security

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after each time you have finished using the Service.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer

Guidethrough Pty Ltd is based in Australia. Unless otherwise expressly stated in writing by us, information you provide to us or that we obtain as a result of your use of our Website or Service, may be processed, maintained on, stored and transferred to other countries and be subject to applicable law – which may not be equivalent to such laws in your country of residence.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site.
We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

We do not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register for the Services. No one under age 13 may provide any personal information to us or on the Services.
If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we discover that a Child under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. We will notify you of any changes by posting the new Privacy Policy on this page.
Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
help@guidethrough.com