Frequently Asked Questions

Drop us a line if you can’t find an answer to your question here.

What is Guidethrough?

Guidethrough is a cloud-based SaaS application that enables you to create interactive, step-by-step Guidethrough tours, downloadable docx process training guides and downloadable pptx slideshow presentations for users of your web applications and websites – all without needing to write code.

The screen guidance enables your end users to learn while doing. This directly enables digital adoption by end users of enterprise applications.

What is a Guidethrough tour?

A Guidethrough tour is a sequence of steps through your web application or website. A single Guidethrough can have any number of steps. Each Guidethrough tour guides your users through the sequence of steps for processes in your enterprise applications.

Does Guidethrough create training guides for end users?

Absolutely! The downloadable docx training guides that Guidethrough creates are done at the same time as the guided web tours (Guidethroughs) are produced.

There is no additional effort required as the training guides are created concurrent to the Guidethrough web tours.

Does Guidethrough create slideshow presentations?

Yes it does! The downloadable pptx slideshow presentations that Guidethrough creates are done at the same time as the guided web tours (Guidethroughs) are produced.

There is no additional effort required as the slideshows are created concurrent to the Guidethrough web tours.

Can Guidethrough use any existing content?

Absolutely!

This is a key benefit of Guidethrough.

Guidethrough’s Launcher can be used to provide any content – whether it is a document, file, image, video, e-learning, PDF or any other type of information format that is available via a URL – embedded directly within the application screens to which it is most useful, without end users needing to search for it.

This means that by using the Guidethrough Launcher you can also reuse any content that you may have (and no matter where the content is) without needing to reformat, republish or relocate it and make it available for your end users embedded within the application screens to which it is most useful.

How quickly can I get started with Guidethrough?

Within minutes! You just need to install our Guidethrough Developer extension for your Chrome browser and you’re all set to create Guidethrough tours. We have built the Developer so that anyone can be creating Guidethroughs in minutes and without needing to write code.

Signup for our Free Plan. Ready to go in minutes and no credit card required

Can I deploy Guidethrough onto my private cloud?

Yes you can! 

You can choose to use our Public SaaS deployment or – under an Enterprise Plan – a Private Cloud or On-premise Deployment.

Talk to us, we’d be happy to discuss your specific needs.

Does an end user of my application or website need to install the Chrome browser extension?

No. Once you add Guidethrough’s JavaScript code snippet to your application or website, your users can then see the published Guidethroughs (web tours) and Player Launcher without installing the Chrome browser extension. In this way, without installing an extension, Guidethrough will work for your end users across modern browsers like Chrome, Safari, Firefox, IE etc.

What if I don’t have access to my web application’s code to install the JavaScript snippet?

In the case where you are using an enterprise web application (such as an ERP, CRM, HRMIS etc) where you don’t have access to the code to load the Guidethrough JavaScript snippet, then your users can use Guidethrough’s Player Chrome browser extension. By using the Player extension Guidethrough will work for your end users across any web application.

What about security?

Guidethrough uses HTTPS protocol and all accounts (and associated data) are access controlled.

Other questions?

We’re always available at [email protected]